research / 2020 PLANADVISER Retirement Plan Adviser Survey Defined Contribution Plan Providers continued Prudential Retirement # of retirement plan adviser interactions 137 Interactions vs. Adviser Recommendations Securian Financial # of retirement plan adviser interactions 58 Interactions vs. Adviser Recommendations The Standard # of retirement plan adviser interactions 104 Interactions vs. Adviser Recommendations 72% Multiple interactions 62% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm - $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Plan design customization and flexibility 16% Financial education / Financial wellness 13% Adviser sales and marketing support Quality of client service teams Value for price 10% 9% 9% 59% Multiple interactions 75% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Quality of client service teams Regulatory and compliance support 58% Multiple interactions 55% Recommend rate 21% 18% Plan design customization and flexibility 12% Enrollment materials and support Value for price TIAA # of retirement plan adviser interactions 156 Interactions vs. Adviser Recommendations Transamerica Retirement Solutions # of retirement plan adviser interactions 221 Interactions vs. Adviser Recommendations 9% 9% Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Quality of client service teams Adviser sales and marketing support Enrollment materials and support 17% 13% 13% Plan design customization and flexibility 13% Regulatory and compliance support 12% T. Rowe Price # of retirement plan adviser interactions 155 Interactions vs. Adviser Recommendations 69% Multiple interactions 35% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm - $5mm - $50 mm >$50mm Highest Rated Areas of Service Financial education / Financial wellness 7% Adviser sales and marketing support Regulatory and compliance support Plan sponsor website and reporting Web tools for advisers 6% 6% 4% 4% 64% Multiple interactions 35% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm Highest Rated Areas of Service Adviser sales and marketing support Payroll integration Statements Fee clarity annd disclosure Mobile apps and offerings 67% Multiple interactions 64% Recommend rate 10% 6% 6% 5% 5% Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm Highest Rated Areas of Service Value for price Quality of client service teams Participant call centers Fee clarity and disclosure Fee structure for advisers 15% 13% 12% 10% 9% 22 | planadviser.com September-October 2020http://www.planadviser.com