Defined Contribution Plan Providers ADP Retirement Services # of retirement plan adviser interactions 243 Interactions vs. Adviser Recommendations Alliance Benefit Group # of retirement plan adviser interactions Interactions vs. Adviser Recommendations 43 American Funds # of retirement plan adviser interactions 217 Interactions vs. Adviser Recommendations 76% Multiple interactions 41% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Payroll integration Enrollment materials and support Mobile apps and offerings Statements Web tools for advisers 60% Multiple interactions 58% Recommend rate 29% 7% 6% 5% 4% Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Payroll integration 73% Multiple interactions 47% Recommend rate 23% Plan design customization and flexibility 19% Fee structure for advisers Quality of client service teams Value for price 15% 15% 15% Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm - $200mm Highest Rated Areas of Service Adviser sales and marketing support Web tools for advisers Value for price Enrollment materials and support Fee clarity and disclosure 6% 6% 5% 4% 4% Ascensus # of retirement plan adviser interactions 221 Interactions vs. Adviser Recommendations Bank of America Corporation # of retirement plan adviser interactions Interactions vs. Adviser Recommendations 46 Charles Schwab # of retirement plan adviser interactions 150 Interactions vs. Adviser Recommendations 83% Multiple interactions 49% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm Highest Rated Areas of Service Value for price Fee clarity and disclosure Fee structure for advisers 57% Multiple interactions 56% Recommend rate Overall Service Quartiles, by Plan Assets <$5mm 15% 9% 7% Plan design customization and flexibility 6% Quality of client service teams 5% $5mm - $50 mm >$50mm Highest Rated Areas of Service Financial education and wellness Participant call centers Regulatory and compliance support Fee clarity annd disclosure Quality of client service teams - 69% Multiple interactions 77% Recommend rate 27% 27% 27% 23% 23% Overall Service Quartiles, by Plan Assets <$5mm $5mm - $50 mm >$50mm Highest Rated Areas of Service Participant call centers 22% Plan design customization and flexibility 21% Fee clarity and disclosure Regulatory and compliance support Statements 20% 18% 17% planadviser.com September-October 2020 | 19http://www.planadviser.com