Defined Contribution Plan Provider Listings continued CUNA Mutual Retirement Solutions Qualified plan adviser votes 8% 78 Overall perception among qualified advisers Very favorable Somewhat favorable Not favorable 31% 61% Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 9% 22% 33% 36% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 8 votes 3 votes 1 votes 1 votes 7 votes 2 votes 6 votes 5 votes 3 votes 2 votes 1 votes Empower Retirement Qualified plan adviser votes Somewhat favorable Not favorable 42% 40% 18% 42% 23% 24% 11% 348 Overall perception among qualified advisers Very favorable Fidelity Investments Qualified plan adviser votes Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 59 votes 121 votes 140 votes 125 votes 55 votes 69 votes 102 votes 80 votes 97 votes 133 votes 112 votes 31% 50% 19% 43% 24% 25% 8% 333 Overall perception among qualified advisers Very favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 2 votes 44 votes 113 votes 94 votes 54 votes 70 votes 33 votes 28 votes 48 votes 66 votes 38 votes John Hancock Qualified plan adviser votes Somewhat favorable Not favorable 21% 31% 48% 282 Overall perception among qualified advisers Very favorable Lincoln Financial Group Qualified plan adviser votes Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 17% 24% 40% 19% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 35 votes 25 votes 11 votes 13 votes 27 votes 13 votes 10 votes 24 votes 28 votes 24 votes 11 votes 18% 21% 61% 9% 9% MassMutual 136 Overall perception among qualified advisers Very favorable Qualified plan adviser votes 9% 239 Overall perception among qualified advisers Very favorable Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 51% 31% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 7 votes 11 votes 2 votes 3 votes 2 votes 2 votes 3 votes 7 votes 7 votes 2 votes 0 votes 40% 51% Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 24% 15% 43% 18% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 6 votes 10 votes 5 votes 4 votes 14 votes 5 votes 9 votes 15 votes 16 votes 6 votes 13 votes 36 | planadviser.com September-October 2019http://www.planadviserdigital.com/planadviser/september_october_2019/TrackLink.action?pageName=36&exitLink=http%3A%2F%2Fplanadviser.com