Defined Contribution Plan Provider Listings ADP Retirement Services Qualified plan adviser votes Somewhat favorable Not favorable 12% 23% 65% 270 Overall perception among qualified advisers Very favorable AIG Retirement Services Qualified plan adviser votes 7% Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 29% 15% 39% 17% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 34 votes 12 votes 2 votes 10 votes 6 votes 16 votes 9 votes 3 votes 7 votes 9 votes 5 votes 13% 80% Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 14% 36% 29% 21% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 0 votes 0 votes 1 votes 0 votes 4 votes 1 votes 2 votes 1 votes 0 votes 0 votes 0 votes American Funds 55 Overall perception among qualified advisers Very favorable Qualified plan adviser votes Somewhat favorable Not favorable 24% 29% 48% 22% 18% 41% 19% 207 Overall perception among qualified advisers Very favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 28 votes 9 votes 3 votes 5 votes 3 votes 6 votes 14 votes 1 votes 15 votes 4 votes 10 votes Ascensus Bank of America Qualified plan adviser votes Somewhat favorable Not favorable 14% 31% 54% 264 Overall perception among qualified advisers Very favorable Qualified plan adviser votes Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 20% 13% 44% 23% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 51 votes 11 votes 2 votes 1 votes 18 votes 30 votes 34 votes 14 votes 5 votes 3 votes 13 votes 15% 18% 67% 67 Overall perception among qualified advisers Very favorable Charles Schwab Qualified plan adviser votes Somewhat favorable Not favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 16% 13% 48% 23% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 0 votes 2 votes 2 votes 6 votes 6 votes 6 votes 5 votes 6 votes 4 votes 5 votes 4 votes 26% 43% 31% 145 Overall perception among qualified advisers Very favorable Plan adviser experience with provider Worked with many times Worked with several times Worked with a few times Worked with once 30% 14% 33% 23% Key service categories Overall service to micro plans Overall service to small plans Participant website and online tools Sponsor website and reporting Regulatory and compliance support Fee clarity and disclosure Value for price Plan design flexibility/customization Adviser sales/marketing support Web tools/functionality for advisers Fee structure for advisers 4 votes 13 votes 8 votes 17 votes 15 votes 15 votes 9 votes 34 votes 5 votes 15 votes 11 votes planadviser.com September-October 2019 | 35http://www.planadviserdigital.com/planadviser/september_october_2019/TrackLink.action?pageName=35&exitLink=http%3A%2F%2Fplanadviser.com