Plan Adviser Experience With vs. Perception of Plan Providers* ADP Retirement Services AIG Retirement Services l Perception: percentage of respondents more likely to recommend provider to friend/colleague. Ascensus 33% Experience 46% Perception Empower Retirement 65% Experience 82% Perception MassMutual 39% Experience 49% Perception OneAmerica 30% Experience 40% Perception Securian Financial 30% Experience 53% Perception T. Rowe Price 47% Experience 68% Perception 44% Experience 35% Perception Bank of America 29% Experience 33% Perception Fidelity Investments 68% Experience 80% Perception Milliman, Inc. 18% Experience 40% Perception Paychex 30% Experience 10% Perception The Standard 33% Experience 39% Perception The Vanguard Group, Inc. 52% Experience 71% Perception 47% Experience 50% Experience 20% Perception Charles Schwab 44% Experience 69% Perception John Hancock 41% Experience 52% Perception Nationwide 30% Experience 27% Perception Principal Financial Group 52% Experience TIAA 38% Perception Voya Financial 39% Experience 61% Perception 59% Perception 40% Experience l Experience: percentage of respondents who have worked with provider at least several times. American Funds 52% Perception CUNA Mutual 31% Experience 38% Perception Lincoln Financial Group 18% Experience 39% Perception Newport Group 33% Experience 31% Perception Prudential Retirement 38% Experience 67% Perception Transamerica 36% Experience 32% Perception Wells Fargo 31% Experience 21% Perception *Among 443 retirement plan advisers who had experience working with one or more recordkeepers in the past two years (see Methodology). 34 | planadviser.com September-October 2019http://www.planadviserdigital.com/planadviser/september_october_2019/TrackLink.action?pageName=34&exitLink=http%3A%2F%2Fplanadviser.com