Plan Adviser Experience With vs. Perception of Plan Providers* Key EXPERIENCE Worked with many times Worked with a few times Worked with once Never worked with PERCEPTION Very favorable Somewhat favorable Not favorable No opinion Bank of America Merrill Lynch 8% 32% 11% 49% 11% 16% 32% 42% John Hancock Ret. Plan Svcs 47% 33% 10% 10% 21% 50% 21% 9% Newport Group 19% 27% 19% 34% 17% 31% 17% 35% Prudential Retirement 23% 33% 11% 32% 27% 36% 10% 28% T. Rowe Price 26% 35% 16% 23% 42% 27% 8% 23% ADP Retirement Services 46% 37% 10% 6% 16% 39% 42% 3% Charles Schwab 21% 26% 16% 37% 21% 30% 10% 39% Lincoln Financial Group 13% 45% 14% 28% 13% 36% 27% 24% OneAmerica 26% 22% 14% 39% 13% 27% 19% 40% The Standard 17% 24% 20% 39% 11% 30% 15% 44% Vanguard 33% 48% 1% 17% 39% 43% 7% 11% American Funds Distributors 41% 40% 8% 11% 27% 40% 17% 16% Empower Retirement 60% 26% 8% 6% 53% 35% 7% 5% MassMutual Financial Group 35% 45% 10% 10% 24% 53% 17% 6% Paychex 35% 42% 13% 10% 1% 26% 60% 13% TIAA 27% 28% 17% 28% 12% 34% 35% 19% Voya Financial 30% 43% 8% 19% 16% 38% 29% 16% *Among 205 retirement plan advisers, regardless of their experience with the provider (see Methodology). 42 | planadviser.com september-october 2017 Ascensus 38% 40% 10% 12% 18% 34% 34% 14% Fidelity Investments 69% 24% 1% 5% 43% 37% 14% 5% Nationwide Financial 22% 35% 14% 29% 11% 32% 32% 25% Principal Financial Group 51% 38% 4% 7% 31% 38% 27% 3% Transamerica Ret. Solutions 36% 39% 15% 9% 21% 37% 31% 10% Wells Fargo & Co. 18% 26% 14% 41% 10% 32% 22% 37%http://www.planadviser.com